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Safety first - secure, fast, and hassle-free grievance resolution!
Enhancing the Human Resources App with a powerful new feature designed to streamline grievance management for both HR professionals and employees. This feature enables employees to raise concerns effortlessly, while HR can track, prioritize, and resolve issues efficiently.
The goal? A smoother, more transparent communication channel that fosters a better workplace experience for everyone.
Client
Simplifai AI
Skills
User Research, Critical Thinking, UX Design, UI Design
Project Type
Introduction of a new grievance feature for mobile application
Problem Statement
HR professionals struggle to address every employee concern efficiently, from POSH and workplace harassment to remuneration issues. Without a streamlined system, unresolved grievances can impact employee satisfaction and raise integrity concerns. To foster a transparent and supportive work environment, a digital platform is essential for managing and resolving employee queries effectively.
Understanding of the Problem Statement
The HR department seeks a systematic approach to addressing employee complaints, as not all issues can be resolved face-to-face. This portal will streamline issue resolution and allow grievance tracking for both employees and HR.
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What will the employees do?​
Raise a complaint ticket
Select the complaint type, put in the details of the complaint and Submit to the team
Chat with the HR person
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What will the HR team do?
Access complaints
Identify the urgency of complaints and prioritise them
Route complaints to the concerned HR person in the team
Identify the number of complaints from 1 employee in a given span of time
Insights
In large organizations, employee grievances arise daily across various scenarios, making it challenging for HR to address each one while managing other responsibilities.
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Employees expect prompt solutions when raising concerns with HR.
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A dedicated platform is needed to systematically capture and resolve complaints, ensuring employee satisfaction.
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An employee who submits more than 12 complaints within 12 months is classified as a repeated complainant.
User Personas
Employee
HR Manager
User Flows
Employee App
HR Manager App
Key Features
One-Click Complaint Submission:
Employees can easily raise complaints through the portal.
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Pre-Defined Grievance Categories:
Allows employees to select complaint types, helping HR efficiently categorize and manage issues.
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Real-Time Notifications:
HR personnel receives instant alerts on their MyHRDesk portal for quick issue resolution.
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Actionable Response Options:
HR can respond immediately using the 'Quick Reply feature' or prioritize concerns by marking them as 'Important'.
High Fidelity Wireframes
Employee App Screens
HR Manager App Screens
Colour Palette
Typography
UI Screens
Employee App Screens
HR Manager App Screens
Conclusion
This project pushed me to design beyond usability—focusing on trust, safety, and real impact. Building a seamless grievance system, especially for POSH concerns, highlighted the power of UX in fostering inclusive workplaces. The insights gained from HR collaboration will fuel my future designs, making workplaces smarter, safer, and more efficient!
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